Returns — All Sales Final

All sales are final. By purchasing from Original Max Goods you agree that orders are non-returnable and non-refundable, for the reasons below — and with the promises we make in return.

Why all sales are final

Physical items are made to order specifically for you and cannot be restocked or resold. Digital items are delivered instantly as downloadable files and, once delivered, cannot be returned. This is stated at checkout and in our Terms of Service before you buy.

What we promise instead

• Damaged, defective or wrong item? Send photos via a Help Desk ticket within 30 days of delivery and we'll remake and reship it, or issue store credit — your choice.
• Digital file broken or missing? We re-deliver working files any time, for free, no proof required.
• Ordered by honest mistake? Contact us within 1 hour of ordering (OMG-XXXXXX in the subject) and we'll try to catch production in time — no guarantee, best effort.
• Custom request gone wrong? The Help Desk will work with you until the deliverable matches what was commissioned.

How to open a claim

Use the Help Desk (recommended — you get a trackable ticket) or email [email protected]. Include your order number and, for physical claims, photos. We answer within one business day.

Jurisdictional statutory rights (where applicable, e.g. EU distance-selling and consumer-law guarantees) are not affected by this policy.