FAQ

Orders & delivery

When will my item arrive?

Made-to-order items typically ship within 2–7 business days of purchase, then 3–10 days in transit depending on your address. Digital goods arrive in your inbox within minutes.

Can I change or cancel my order?

Because items are produced as soon as you order, changes are only possible in the first hour. Email [email protected] with your order number (OMG-XXXXXX) immediately and we'll do our best.

Where do you ship?

Worldwide, from fulfilment facilities close to you. Duties on international orders are the buyer's responsibility.

Digital downloads

My download link expired / never arrived. Now what?

Check spam first — delivery comes from our mail system. If it's missing or broken, open a Help Desk ticket with your order number and we'll resend fresh links the same day.

What can I do with files I buy?

Every download includes a licence file. In short: personal use is unlimited, reselling or redistributing the raw files is not, and use in your own finished projects (prints, games, crafts) is welcome unless the licence says otherwise.

Returns & refunds

Do you take returns?

All sales are final. Made-to-order goods can't be restocked and digital files can't be un-downloaded. If something arrives damaged or wrong, we make it right — see our remedies or open a ticket with photos.

Payment & security

Is it safe to buy here?

Checkout runs over https with our payment partners; card details never touch our servers. Keep your order number safe — it's your proof of purchase.

Anything else

If it's not covered here, the Help Desk has you: real replies, usually within a business day, and no phone trees.